Privacy Policy
Effective Date: May 17, 2026
Quality Cleaning Pros LLC (“we,” “us,” or “our”) operates qualitycleaningprosclt.com and provides residential cleaning management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, book a cleaning service, apply to partner with us as a contractor, or communicate with us. This may include:
- Contact Data: Name, email address, phone number, and physical service address.
- Booking Data: Home details, cleaning preferences, and service history.
- Billing Data: Credit card information processed securely through Stripe; we do not store raw financial data on our servers.
- Contractor Application Data: Background check authorization, experience, and insurance documentation.
2. How We Use Your Information
We use collected information to process bookings, send transactional communications, coordinate with cleaners, process payments and tips, and improve our website and marketing.
3. Text Messaging (SMS) Consent and Compliance
If you opt in to SMS, we use it strictly for transactional updates and reminders. You may opt out anytime by replying STOP. Mobile opt-in data is never shared with third parties for marketing purposes, under any circumstances.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share information only with trusted providers critical to operations: BookingKoala (scheduling), Twilio (SMS), Stripe (payments), Gusto (payroll), and as required by law.
5. Data Security
We implement industry-standard security measures including encryption. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted here with an updated Effective Date.
7. Contact Us
Quality Cleaning Pros LLC
Email: info@qualitycleaningprosclt.com
Charlotte, North Carolina